Shipping & refund policy
Simple promises, explained like a friend would.
Add $6.00 more for free shipping
Shipping for you
$4.95
Ships with a tracking link by email
The full details
Shipping
Shipping is free on US orders of $35 or more, and $4.95 on orders under $35. Processing and delivery are separate. Orders placed by 5 PM US Eastern time, Monday to Friday, are dispatched within 1 to 3 business days. Delivery then takes 7 to 15 business days. Business days are Monday to Friday, not counting US public holidays. Some items ship from our international warehouse, clear US Customs and are then handed to a local carrier, so tracking may not show movement until the local carrier scans the parcel. We email you a tracking link as soon as your order is on its way. Delivery times are estimates, not guarantees.
Check your order on delivery
Many of our products are large, heavy or made to order, so please check every delivery as soon as it arrives, before you open or install anything. Check the outer packaging for visible damage. If it is damaged, keep all the packaging, tell the driver if one is present and note the damage on the delivery receipt, then take photos or a video of the outer packaging, the damaged area and the shipping label. Visible damage not reported at delivery may mean the claim is declined. Report every issue to hello@leatherjacketco.com within 3 calendar days of delivery.
All sales are final
All items are final sale. We do not accept returns for a change of mind, the wrong size or a wrong choice. Shipping fees are non-refundable. All claims, requests and disputes must reach us within 3 calendar days of the confirmed delivery date.
Damage in transit and manufacturing defects
If your item is damaged in transit or has a manufacturing defect, stop using it if using it could cause more damage, keep the item, its packaging, parts and accessories, and do not cut, change, repair or throw away any part unless we ask you to in writing. After our technical review we may offer troubleshooting or installation help, a repair kit or replacement part, a replacement item, or a refund to your original payment method. If we offer a suitable repair or replacement and you ask for a return instead, any authorised return falls under our authorised returns terms.
How to make a claim
Email hello@leatherjacketco.com within 3 calendar days of the confirmed delivery date with: your order number; clear photos and a short video showing the defect, the damage or the wrong item; and a photo of the outer box and the shipping label. Please keep the item, its parts and the packaging just as they arrived, and do not use, install, change or repair it until we reply. One claim per order.
How we review it
We review every claim within 2 business days. Approval is at our discretion after review. We may ask for more photos or video, or ask for the item back for inspection; if we ask for it back, we pay the return shipping. Once a claim is approved, we send a replacement or a refund to your original payment method, at our choice, within 5 business days.
Authorised returns and restocking fee
Items do not have an automatic right of return. We may, at our discretion, authorise a return in exceptional cases. Every return needs our written approval, a return authorisation number, the correct return address and our packing instructions before anything is sent back; returns sent without approval may be refused. For an approved return, a 30% restocking fee is deducted from the product price and the remaining 70% is refunded to your original payment method once we confirm we have received it. Original shipping charges are non-refundable. Return shipping, insurance, customs charges and related costs are paid by the customer. The complete item with all parts and accessories must come back, and more may be deducted for missing parts, changes made to the item or damage after delivery.
Cancellations and address changes
You can cancel within 24 hours of placing your order, as long as it has not shipped. We refund you in full to your original payment method. Once production or processing has started we cannot guarantee a cancellation, and orders that have shipped cannot be cancelled. Address changes must reach us within 24 hours of ordering. If no shipping address is given and we do not hear from you within 24 hours, we may use the next best address on the order, such as your billing address.
Delays and customs
Orders placed between 7 and 24 February, and between 1 and 7 October, may take longer due to supplier holiday closures. International shipments may be inspected by customs. Inspections are random, and if a shipment is selected, clearance can take up to 30 days, or longer if the authority needs it. During an inspection neither we nor our logistics partners can force its release, and customs delays do not qualify for cancellation, refund or compensation. You can email us at any time for an update; we track every order and share news as soon as we have it.
Address problems, refused and missing parcels
A wrong or incomplete address may mean a reshipping fee. Refused shipments are not eligible for a refund, and large refused shipments may not be recoverable. If tracking shows your parcel as delivered but you cannot find it, or it has not arrived by the end of the delivery estimate, email hello@leatherjacketco.com within 3 calendar days. We open a trace with the carrier and update you.
Contact us
Leather Jacket Co · Concept Bath Building Materials Trading LLC · Office 113, Detroit House, Motor City, Dubai, PO Box 450440, United Arab Emirates · Phone: +1 (941) 305-6110 · Email: hello@leatherjacketco.com